Having trouble with your Bee Pioneer? Try these troubleshooting tips.

My Bee doesn’t turn on

1. Plug your Bee Pioneer into a USB-C cable to charge it fully.
2. The LED should light up if it’s charging properly.
3. If the LED doesn’t light up while plugged in, try a different cable or adapter, and check the USB-C port for debris.

If none of these steps work and the Pioneer still doesn’t light up when plugged in, it may be a defective unit. Please email us at [email protected], mention that it won’t power on even when charging, and we’ll help process a replacement or refund.

Bee will not pair with my existing device

1. Reset your Bee Pioneer by pressing the action button rapidly 5 times. The LED will turn blue-green to indicate pairing mode.
2. Once it's flashing blue-green, try pairing it with your phone:
   • Either log out of your account, or tap “Upgrade to a new Bee Pioneer” in the device status screen.

I’m switching phones and Bee won’t pair with my new device

You’ll need to disconnect Bee from your old phone:

1. Reset your Bee Pioneer by pressing the action button rapidly 5 times.
2. When the LED turns blue-green, it’s in pairing mode.
3. While it’s flashing blue-green, pair it with your new device.

Bee Pioneer stops capturing by itself

By default, Bee is set to a 15 minute “stop after silence” timeout. This time period can be adjusted to be as long as 24 hours through the device settings:

Go to app settings → tap your device → tap “Stop after silence”

Bee doesn’t recognize my voice properly, even in quiet rooms

You can re-train your voice in the app. Go to App Settings → Profile → Retrain Voice.

I opened the Bee app and all of my summaries are gone